About

Why I started this blog.

In 2017 my technology partner and I were planning to launch a specialized analytics app. We had a functioning prototype when I read an article about artificial intelligence that instantly changed my thinking and direction.

We were building an obsolete tool.

I realized that soon we’re simply going to use natural language to ask our devices for the information that currently requires time, money, and training to get.

A moment of illumination like that can change companies and careers.

The purpose of this blog is to showcase how travel technology leaders are using emerging technology to advance their organizations and the digital customer experience.

“Travel technology” covers a lot of ground; everything from Alexa in hotel rooms to smartphone apps. My intention is to focus on all the elements of the digital travel experience before, during, and after travel.

I sincerely hope that you are inspired to action by what you learn here.

Since 2017 we have been prototyping natural language understanding (NLU) projects from chatbots to voicebots. Two examples are this Alexa skill and this IBM Watson chatbot.

Why travel tech?

After growing up in an aviation family I started my professional career as Manager of Sales Operations for the Trump Shuttle…the successor to the BOS-NYC-DCA Eastern Airlines shuttle.

That job encompassed many things, some back end and some public facing. On the back end I prepped schedules for loading into the airline’s reservation system, handled interline relations, kept current our FAA airport slots, published airfares, and got us signed up with something new called Galileo, a GDS.

From there I went on to another airline and a European tour operator where I was National Sales Manager.

A decade later, after the Internet/World Wide Web had taken hold I switched career paths to information technology.

Travel technology is personally relevant, always changing, and something that touches almost everyone on planet Earth.